Why Was My Payment Declined?
If your payment for an account was declined, there could be several reasons why this occurred. Below are some common issues that may cause your card to be declined and how to resolve them:
Incorrect Card Information:
Ensure that all the card details you entered are correct. This includes:Card number
Zip code
CVV
(the three-digit code on the back of your card)
(AmericanExpress is the 4 digit number on the front of the card)
Even a small mistake in any of these fields can result in a declined payment.
Use of a VPN:
Our system does not allow purchases made while using a Virtual Private Network (VPN). If you are connected to a VPN, please disable it and try again.Apple Users (iPhone/MacBook): If you're using Safari, be aware that its built-in "safe-browsing" feature can sometimes be detected as a VPN by our system. To avoid this issue, please switch to a different browser, such as Google Chrome, and attempt the transaction again.
Card Ownership Verification:
You must use a card that is in your own name. Payments attempted with a card belonging to someone else will be declined to ensure security and prevent fraud.
If you have verified all the above and your payment is still not going through, we recommend contacting your bank to ensure there are no restrictions on your card or trying an alternative payment method.
For further assistance, feel free to reach out to our support team.