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Handling Technical Issues and Managing Positions in R-Trader Pro
Handling Technical Issues and Managing Positions in R-Trader Pro

Learn how to efficiently manage technical issues, handle trades, and maintain your positions using R-Trader Pro and the "Flatten Accounts" feature during platform malfunctions or connection issues.

Updated over 2 weeks ago

Why Keep R-Trader Pro Open?

Keeping R-Trader Pro open is essential for monitoring your trailing threshold and acting quickly to close trades. This ensures you can manage positions efficiently, even during technical issues or unexpected situations.


Closing Trades in R-Trader Pro

  1. Log In: Use your Rithmic credentials to access R-Trader Pro.

  2. Navigate to Positions: Click on the "Positions" tab after logging in.

  3. Close the Trade: Click the red "X" next to the position you want to close. It’s that simple.


Dealing with Platform or Connection Issues

Technical issues are an inevitable part of trading. Here's how to handle them:

  1. Using R-Trader Pro as Backup: If your primary platform (e.g., Quantower) malfunctions, R-Trader Pro serves as your backup for closing trades. Stay vigilant and prepared to address such challenges independently.

  2. Flatten Accounts Feature:

    • Available on your DayTraders.com dashboard, this feature allows you to close all positions and cancel orders under your DT-User ID in emergency situations (e.g., internet or power outages).

    • Accessible on mobile devices, it provides flexibility in managing trades remotely.

    • Can only be used once every 10 minutes, so exercise caution and plan wisely.


Recommendations for Emergencies

  • Internet or Power Loss: Use the R-Trader Pro mobile app to close positions. Note that DayTraders.com does not provide technical support for this app; contact [email protected] for assistance.

  • Before Ending a Session: Double-check R-Trader Pro to ensure all positions are closed and pending orders are canceled.


Key Notes

  • Help Desk Limitations: The Help Desk cannot adjust account balances or assist with closing trades due to platform issues. Traders are fully responsible for managing their accounts, akin to a live market environment.

  • Flatten Accounts Usage: Reserve this feature for genuine emergencies to avoid triggering multiple orders due to platform settings.


Stay Proactive

DayTraders.com emphasizes trader responsibility and readiness. By understanding these tools and protocols, you can navigate technical challenges and focus on trading success with confidence.

If you have any further questions, feel free to reach out to our support team.

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