How to Manage Positions During Platform or Connection Issues
At DayTraders.com, we want to ensure that our traders are equipped with the necessary tools to handle any potential technical issues that may arise during a trading session. Below are some common questions and instructions to help you manage your positions in the event of platform malfunctions, power outages, or internet loss.
1. Why should I keep rTrader Pro open during my trading session?
It is important to keep the rTrader Pro platform open while trading. This allows you to manually exit any positions in case of platform issues, such as a malfunction. Having rTrader Pro running ensures that you can quickly act if something goes wrong.
2. What should I do if I lose internet or power while trading?
If you experience internet or power loss during a trade, you can still manually close your positions using the rTrader Pro app on your mobile device. Please note that DayTraders.com cannot provide assistance with mobile rTrader Pro app issues. For any questions or concerns about the app, you will need to contact [email protected].
3. What is the "Flatten Accounts" option on DayTraders.com?
DayTraders.com provides a "Flatten" feature on our website, allowing you to close all positions and cancel all orders under your DT-User ID. This option is available under the "Flatten Accounts" section of your member dashboard. It’s useful as a last resort in emergency situations like loss of internet connection or power.
4. When should I use the "Flatten Accounts" feature?
You should only use the "Flatten Accounts" feature in emergency situations, such as losing internet connection or electricity. Avoid using this feature if your platform is still connected or if your charts are open, as this can lead to multiple orders being triggered, depending on the platform settings and features you're using.
5. Can I access the "Flatten Accounts" feature on mobile?
Yes, the "Flatten Accounts" feature can be accessed from any mobile device with an internet connection. This gives you flexibility in managing your trades if you lose access to your main trading platform.
6. How often can I use the "Flatten Accounts" feature?
For technical reasons, the "Flatten Accounts" feature can only be used once every 10 minutes. Be sure to use it carefully and only in necessary situations.
7. What should I do before ending my trading session?
Before ending your trading session, always check your rTrader Pro platform to ensure that all positions are closed. This helps prevent any unintended trades or losses from remaining open positions.
8. Is DayTraders.com responsible for platform or technical issues?
DayTraders.com is not responsible for platform malfunctions or technical issues beyond our control, including but not limited to market data outages or connectivity problems. Make sure you have a backup plan in place to manage your positions in case of technical difficulties.
If you have any further questions, feel free to reach out to our support team.